Contact MTAG Islamabad — Support, Helpline & Assistance

If you need help completing your motorcycle M-Tag registration, updating your records, resolving verification issues, or understanding the deadline enforcement rules, the **Islamabad MTAG Support Team** is here to assist you.

Since the M-Tag system has become mandatory for all motorcycles entering the federal capital, thousands of riders contact Excise daily for queries, support, and technical guidance. To make communication easier, below you’ll find all centralized contact channels including helpline numbers, email support, operating hours, and physical office locations.

Whether you are a daily commuter, a delivery rider, or a business owner managing a motorcycle fleet, this page provides everything you need to connect with the right department quickly.

Official MTAG Support Contact Details

📞 Excise & Taxation Helpline: 051-111-638-824
For M-Tag registration issues, delays, verification errors, or ownership-related questions.
✉️ Email Support: info@mtagislamabad.pk
Best for document clarifications, correction requests, or complaints.
🕗 Support Hours: 8:00 AM – 8:00 PM
Operational 7 days a week, including weekends and public holidays during the M-Tag campaign.
📍 Head Office Location: Excise & Taxation Directorate, H-9 Islamabad
Main facility for escalated issues, physical verification, and official inspections.

✔ General Registration Help

If you’re unsure about documents, eligibility, or the application process, support officers can guide you step-by-step.

✔ Technical Activation Issues

Facing delays in digital activation? Support teams can recheck the database and correct mismatched entries instantly.

✔ Ownership & Record Problems

If your motorcycle’s registration, engine number, or name transfer is not updated, support staff can guide you on resolving it.

✔ Complaint Resolution

Submit official complaints regarding rude behavior, wrongful impoundment, or data errors through the designated support channels.

When Should You Contact MTAG Support?

You can reach out to MTAG Islamabad support for any of the following:

Your M-Tag application is taking longer than usual
Verification fails due to mismatched engine/chassis numbers
Your motorcycle was impounded due to no M-Tag
You are unsure which documents are required
You want to confirm your eligibility before visiting a center
Your M-Tag is not being detected at checkpoints
You need guidance as a delivery company or fleet owner

MTAG support teams assist thousands of riders daily and are trained to resolve queries quickly and professionally.

Send Us a Message — Contact Form

If you prefer digital communication, use the form below. A support representative will respond within 24 hours.

Visit Any MTAG Center for Immediate Help

While the helpline and email are excellent for general queries, the fastest way to receive practical help is by visiting an MTAG center. Staff can inspect your motorcycle, verify your documents, resolve technical issues, and activate your tag on the spot.

✔ Bring your original CNIC
✔ Bring your motorcycle registration book/smart card
✔ Bring your motorcycle for verification